Job Board for Vulnerable Youth
Call Centre Agent - Customer Service
Posted on March 10, 2025
by HGS
2300 University Ave, Waterloo, Ontario N2K 0A2
Job Sector:
Sales & Customer Service
Term of Employment: Full-Time
Total Views: 205
Duration: 3 calendar days (4 business days)
Last Updated: 4 days ago
Job URL: https://newworkers.ca/jobs/ontario/waterloo-on/525067740/call-centre-agent-customer-service/
Job Description
Tasks
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Maintain records and statistics
- Receive and log complaints
Experience and specialization
Computer and technology knowledge
- Internet
- MS Excel
- MS Outlook
- MS Windows
- HTML editing software
- MS Office
Type of experience
- Call centre
Area of specialization
- Communications
- Technical support
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- As per collective agreement
- Life insurance