Job Board for Vulnerable Youth
User Support Technician
Posted on October 9, 2024
by Teknowiz Consulting
100 King St West, Toronto, Ontario M5X 1A9
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 227
Duration: 22 calendar days (17 business days)
Last Updated: 3 weeks ago
Job URL: https://newworkers.ca/jobs/ontario/toronto/864632186/user-support-technician/
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Additional information
Security and safety
- Basic security clearance
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Other benefits
- Free parking available