Job Board for Vulnerable Youth
User Support Analyst
Posted on April 10, 2025
by MindBridge Analytics
Ottawa, Ontario, Canada
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 217
Duration: 11 calendar days (8 business days)
Last Updated: 2 weeks ago
Job URL: https://newworkers.ca/jobs/ontario/ottawa/691871080/user-support-analyst/
Job Description
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Resolve product and service related problems
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Jira
- Intranet
- Internet
- Desktop applications
- File management software
- Security software
- Presentation software
- Communication software
- Python
- Zendesk
- MS Office
- MS Windows
- Data manipulation and analysis
- Data analysis and interpretation
- Enterprise resource planning (ERP) software
Area of work experience
- Process troubleshooting
- Consulting
- Auditing
Area of specialization
- Accounting and financial services
Additional information
Security and safety
- Secret clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program