Job Board for Vulnerable Youth
Technical Support Specialist – Information Technology (It)
Posted on November 22, 2024
by IT Minds Inc.
Oakville, Ontario, Canada
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 200
Duration: 0 calendar days (1 business days)
Last Updated: 7 hours ago
Job URL: https://newworkers.ca/jobs/ontario/oakville/532107002/technical-support-specialist-information-technology-it/
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Jira
- Intranet
- Internet
- Desktop applications
- File management software
- Word processing software
- Communication software
- MS Office
- MS Windows
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Attention to detail
Benefits
Other benefits
- Free parking available