Job Board for Vulnerable Youth
Customer Service Representative - Call Centre
Posted on November 19, 2024
by Dodds Garage Doors Systems Inc
North York, Ontario, Canada
Job Sector:
Sales & Customer Service
Term of Employment: Full-Time
Total Views: 201
Duration: 1 calendar days (2 business days)
Last Updated: 2 days ago
Job URL: https://newworkers.ca/jobs/ontario/north-york/888974962/customer-service-representative-call-centre/
Job Description
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients’ inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Schedule and confirm appointments
- Answer electronic enquiries
- Contact potential customers by phone
- Manage the coordination and overall integration of technical activities in architecture or engineering projects
Supervision
- Customer service clerk
Experience and specialization
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Client focus
- Excellent oral communication
- Organized
- Reliability
- Ability to multitask
- Dependability
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
Other benefits
- Free parking available
- Parking available