Job Board for Vulnerable Youth
User Support Technician
Posted on October 9, 2024
by Pi-squared Consulting
6200 Dixie Rd, Mississauga, Ontario L5T 2E1
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 228
Duration: 22 calendar days (17 business days)
Last Updated: 3 weeks ago
Job URL: https://newworkers.ca/jobs/ontario/mississauga/635602637/user-support-technician/
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- MAC
- Networking hardware
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Presentation software
- MS Office
- MS Windows
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Printer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player