Job Board for Vulnerable Youth
User Support Technician
Posted on November 28, 2024
by GLOBAL INFOTECH SERVICES
Mississauga, Ontario, Canada
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 201
Duration: 0 calendar days (1 business days)
Last Updated: 2 hours ago
Job URL: https://newworkers.ca/jobs/ontario/mississauga/341248238/user-support-technician/
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Extranet
- Intranet
- Servers
- Desktop applications
- File management software
- Security software
- Communication software
- MS Office
- MS Windows
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Initiative
- Organized
- Ability to multitask
- Time management