Job Board for Vulnerable Youth
Systems Technical Support Analyst
Posted on March 12, 2025
by JaalaTek Design Solutions Inc.
420 Main Street East, Milton, Ontario L9T 5G3
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 200
Duration: 0 calendar days (1 business days)
Last Updated: 7 hours ago
Job URL: https://newworkers.ca/jobs/ontario/milton/118205352/systems-technical-support-analyst/
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Communicate technical problems, processes and solutions
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Servers
- File management software
- Project management software
- Python
- SAP (FI/CO / HR / MM / OT SD)
- MS Office
- Oracle
- Enterprise resource planning (ERP) software
- Tally ERP
- Zoho CRM
- Firewall
Credentials
Certificates, licences, memberships, and courses
- Information technology infrastructure library (ITIL) Certification
Benefits
Health benefits
- Health care plan
Financial benefits
- Bonus