Job Board for Vulnerable Youth
Customer Service Representative - Call Centre
Posted on December 17, 2024
by BUSY BEE MACHINE TOOLS
130 Great Gulf Drive, Concord, Ontario L4K 5W1
Job Sector:
Sales & Customer Service
Term of Employment: Full-Time
Total Views: 201
Duration: 0 calendar days (1 business days)
Last Updated: 10 hours ago
Job URL: https://newworkers.ca/jobs/ontario/concord/171724966/customer-service-representative-call-centre/
Job Description
Tasks
- Develop communication strategies
- Produce informational materials to increase awareness of services available
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Answer clients’ inquiries and provide information
- Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Google Drive
- Zendesk
- Electronic mail
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Parking available
Related Jobs (80)
-
Sales General Manager – Trade, Broadcasting And Other Services posted on December 17, 2024 Full-Time