Job Board for Vulnerable Youth
User Support Technician
Posted on January 15, 2025
by Tejas Solutions
241 Clarence Street, Brampton, Ontario L6W 4P2
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 200
Duration: 0 calendar days (1 business days)
Last Updated: 7 hours ago
Job URL: https://newworkers.ca/jobs/ontario/brampton/781101976/user-support-technician/
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Excellent oral communication
- Ability to multitask