Job Board for Vulnerable Youth
User Support Technician
Posted on January 7, 2025
by Doorstep Canada Ltd
Brampton, Ontario, Canada
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 201
Duration: 0 calendar days (1 business days)
Last Updated: 21 hours ago
Job URL: https://newworkers.ca/jobs/ontario/brampton/501615663/user-support-technician/
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Initiative
- Organized
- Team player
Benefits
Other benefits
- Parking available