Tourism Information Officer

Job Description

Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients’ inquiries and provide information
• Stock shelves and display areas
• Sell souvenirs
• Provide basic tourist information
• Perform administrative tasks
• Maintain stock rotation
• Move heavy furniture, equipment and supplies
• Answer telephone and relay telephone calls and messages
• Perform general cleaning duties (i.e. sweeping, mopping floors)
• Clean and disinfect bathrooms and fixtures
• Light cleaning duties
• Provide customer service
• Organize and maintain inventory

Benefits

Financial benefits

• Mileage paid

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available