Job Board for Vulnerable Youth
Information Technology (It) Support Technician
Posted on April 9, 2025
by Woodward & Company Lawyers LLP
1022 Government Street, Victoria, British Columbia V8W 1X7
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 224
Duration: 18 calendar days (13 business days)
Last Updated: 3 weeks ago
Job URL: https://newworkers.ca/jobs/british-columbia/victoria/492046703/information-technology-it-support-technician/
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- BMC Remedy
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- MS Active Directory
- MS Office
- SharePoint
Area of work experience
- Quality assurance or control
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Long term benefits
- Maternity and parental benefits
Other benefits
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program