Job Board for Vulnerable Youth
Technical Support Specialist – Information Technology (It)
Posted on November 6, 2024
by NPC/Sandman Hotel Group
310 - 1755 West Broadway , Vancouver, British Columbia V6J 4S5
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 200
Duration: 0 calendar days (1 business days)
Last Updated: 13 hours ago
Job URL: https://newworkers.ca/jobs/british-columbia/vancouver/752875342/technical-support-specialist-information-technology-it/
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Networking software
- Servers
- Desktop applications
- Database software
- MS Office
- SQL
Additional information
Transportation/travel information
- Public transportation is available
Personal suitability
- Accurate
- Client focus
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Other benefits