Job Board for Vulnerable Youth
Guest Service Agent
Posted on December 2, 2024
by Prestige Hudson Bay Lodge Smithers
3251 Highway 16 East, Smithers, British Columbia V0J 2N0
Job Sector:
Hospitality, Event & Tourism
Term of Employment: Seasonal
Total Views: 201
Duration: 1 calendar days (2 business days)
Last Updated: 2 days ago
Job URL: https://newworkers.ca/jobs/british-columbia/smithers/330175634/guest-service-agent/
Job Description
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests’ departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Repetitive tasks
- Physically demanding
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
- Tight deadlines
Personal suitability
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Reliability
- Team player
- Initiative
- Values and ethics