Job Board for Vulnerable Youth
User Support Technician
Posted on March 5, 2025
by HQ INDUSTRIES
8117 Davies Road, Edmonton, Alberta T6E 4N1
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 206
Duration: 4 calendar days (3 business days)
Last Updated: 5 days ago
Job URL: https://newworkers.ca/jobs/alberta/edmonton/273008100/user-support-technician/
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Device drivers
- Intranet
- Internet
- Desktop applications
- File management software
- Programming software
- Database software
- .NET
- MS Office
- MS Windows
- Wireless networks
Additional information
Personal suitability
- Accurate
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan