Job Board for Vulnerable Youth
Help Desk Technician
Posted on November 18, 2024
by F12.net
3110 – 14 Avenue NE, Calgary, Alberta T2A 6J4
Job Sector:
Information Technology
Term of Employment: Full-Time
Total Views: 203
Duration: 3 calendar days (4 business days)
Last Updated: 3 days ago
Job URL: https://newworkers.ca/jobs/alberta/calgary/717773733/help-desk-technician/
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)